Contact Us

At Spin Master, our vision is to make life more fun. We want our customers to share that same excitement. If you have any questions or concerns with our products, we’re always happy to help!

Instructions and FAQs can be found on all of our brand websites or the support page tab. Click here for our support pages. Click here for our brand websites.

If you can’t find the answer to your question and still need help from us, you can choose from one of our contact options below.

Email Support

Phone Support

Contact Information

Phone (US):Customer Care Toy Support: 1800 622 8339Shop.Spinmaster Order Support: 1-855-321-SPIN (7746)Hours of Operation:
North America
Canada 1 800 622 8339 09:00am - 08:00pm EST ( Mon - Fri )
United States 1 800 622 8339 09:00am - 08:00pm EST ( Mon - Fri )
Mexico 018009530147 09:00am - 08:00pm EST ( Mon - Fri )
Europe
United Kingdom 0800 206 1191 11:00am – 7:00pm GMT (Mon - Fri)
France 0800 909 150 12:00pm – 8:00pm CET (Mon - Fri)
Italy 800 788 532 12:00pm – 8:00pm CET (Mon - Fri)
Austria 0800 297 267 12:00pm – 8:00pm CET (Mon - Fri)
Belgium 0800 77 688 12:00pm – 8:00pm CET (Mon - Fri)
Czech Republic 800 55 05 30 12:00pm – 8:00pm CET (Mon - Fri)
Luxemburg 800 2 8044 12:00pm – 8:00pm CET (Mon - Fri)
Republic of Ireland 0080080001230 11:00am – 7:00pm CET (Mon - Fri)
Slovakia 0800 23 28 00 12:00pm – 8:00pm CET (Mon - Fri)
Switzerland 0800 561 350 12:00pm – 8:00pm CET (Mon - Fri)
Germany* 008000 101 0222 12:00pm – 8:00pm CET (Mon - Fri)
Hungary* 080 100 052 12:00pm – 8:00pm CET (Mon - Fri)
Netherlands* 0800 022 3683 12:00pm – 8:00pm CET (Mon - Fri)
Poland* 800 08 02 38 12:00pm – 8:00pm CET (Mon - Fri)
Romania* 0800 40 00 15 01:00pm – 09:00pm EET (Mon - Fri)
Asia/Pacific
Australia 1800 316 982 09:00am - 05:00pm AEST (Mon - Fri)

*English support available only
Address:Spin Master Ltd.ATTN: Global Customer Care225 King Street West, Suite 200Toronto, ONCanadaM5V 3M2

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